The **MEMBERS ONLY**SIGN UP NOW***. (OAG) is a dynamic state agency dedicated to protecting the rights of Texans and ensuring their safety. As an organization, we strive to provide excellent service, quality work, and professionalism in all aspects of our operations. Our employees play a vital role in fulfilling our mission, and we are committed to providing them with a positive and supportive work environment. With competitive salaries and excellent benefits, the OAG offers a rewarding career opportunity for individuals who are passionate about making a difference in the lives of others.
Child Support Officer III: Conduct detailed investigations to locate absent parents, establish paternity, and enforce court orders for child support. Respond to customer inquiries and complaints, and maintain knowledge of child support policies and procedures.
Salary: $4, per month
Job Title: Child Support Officer III
Experience: Bachelor's degree or relevant experience
Department: **MEMBERS ONLY**SIGN UP NOW***.
Organization: OFFICE OF THE ATTORNEY GENERAL
Location: Texas-Dallas
Schedule: Full-time, 40 hours per week
State Job Code: 5542
Grade: 15
H1: Join the **MEMBERS ONLY**SIGN UP NOW***. as a Child Support Officer III
H2: Make a Positive Difference in the Lives of Texans
GENERAL DESCRIPTION
The **MEMBERS ONLY**SIGN UP NOW***. (OAG) is seeking a highly motivated and skilled individual to join our team as a Child Support Officer III. In this role, you will be responsible for conducting detailed investigations to locate absent parents, establishing paternity, and enforcing court orders for child support. You will also respond to customer inquiries and complaints, while maintaining knowledge of child support policies and procedures.
ESSENTIAL POSITION FUNCTIONS
As a Child Support Officer III, you will:
- Conduct detailed in-office investigations to locate parties, verify employment, and determine assets
- Prepare legal and administrative documents to establish or enforce child support orders
- Negotiate lump sum payments from noncustodial parents who owe past due child/medical support
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions
- Document all case actions using appropriate agency tools
- Review and maintain child support virtual files for accuracy
- Attend court to assist legal staff, as needed
- Research case information on the computer
- Maintain knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
- Explain Child Support Program policies, procedures, and regulations to customers
- Respond to customer inquiries and complaints
- Serve as Notary Public
- Perform related work as assigned
Qualifications
MINIMUM QUALIFICATIONS
- Graduation from high school or equivalent
- Bachelor's degree from an accredited college or university; or relevant experience may be substituted on a year-for-year basis
- One (1) year of full-time experience in child support, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
- Knowledge of investigative practices and techniques
- Skill in interviewing and negotiating
- Proficiency in using a personal computer for word-processing and data entry/retrieval
- Basic mathematical computation skills
- Ability to handle multiple tasks, prioritize, and meet deadlines
- Effective oral and written communication skills
- Sound judgment and decision-making abilities
- Willingness to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment and provide excellent customer service
- Ability to work in-person at assigned OAG work location, perform all assigned tasks at designated OAG workspace, and collaborate with coworkers
- Personal transportation for business-related travel
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- Ability to lift and relocate 30 lbs.
- Ability to travel up to 15% (including overnight travel)
- Typing speed of 35 words per minute (Typing test required at time of interview)
PREFERRED QUALIFICATIONS
- Graduation from an accredited four-year college or university
- Knowledge of investigative practices and techniques
- Proficiency in reading, writing, and speaking Spanish
TO APPLY
To apply for this position, please submit an electronic application through CAPPS Recruit. Please note that only State of Texas applications will be accepted, and paper applications will not be considered. As part of the application process, you may be subject to a criminal background check.
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
At the **MEMBERS ONLY**SIGN UP NOW***., we are dedicated to protecting the rights of Texans and ensuring their safety. As an organization, we strive to provide excellent service, quality work, and professionalism in all aspects of our operations. Our employees play a vital role in fulfilling our mission, and we are committed to providing them with a positive and supportive work environment. With competitive salaries and excellent benefits, the OAG offers a rewarding career opportunity for individuals who are passionate about making a difference in the lives of others.
