Salary Information:
- The expected hiring range for this position is - per hour, depending on the candidate's geographic market location.
- Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.
- The compensation offered for employment will also be dependent on other factors, including the candidate's experience, skills, educational and professional background, and overall qualifications.
Job Title:
- Client Accounts Administrator
Experience Information:
- Minimum of 5 years successfully managing high volume billing portfolios in a fast-paced environment.
- Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law or professional services organization.
- Experience as a team lead preferred.
Responsibilities:
- Successfully manage the firm's top-tier billing portfolios based on defined support models.
- Serve as proxy for regional supervisors as needed and considered a subject-matter expert in the field of billing.
- Represent the department in client meetings and across groups.
- Set and drive agendas impacting billing practices and processes.
- Work with a team of support specialists within Legal Support Services and Accounting teams.
- Provide effective, streamlined billing and client account services to attorneys of the firm.
- Responsible for handling the most complex domestic and global billing clients.
- Edit, proofread, finalize, and submit invoices to clients on a monthly billing cycle.
- Research client billing data and provide detailed analysis to attorneys and support staff.
- Provide and ensure a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books.
- Provide training and mentoring to other staff members on all billing procedures.
- Coordinate and lead global client unified billing.
- Manage global client account assignments and perform all full-cycle billing functions associated with both the firm's and the client's billing requirements.
- Gather and submit accrual information based on client requirements.
- Continuously strive to improve client service and deliverables.
- Share expertise and knowledge to support team member development.
- Drive improvements through collaboration with other departments.
- Utilize appropriate tools and resources provided to effectively deliver assignments and meet deadlines.
- Manage time efficiently.
- Other duties as assigned.
Desired Skills:
- Strong communication and interpersonal skills.
- Team-oriented and ability to work effectively and collaboratively in a fast-paced environment.
- Accurate proofreader with strong attention to detail.
- Ability to troubleshoot and resolve complex problems.
- Proven analytical skills.
- Ability to work independently and take direction well.
Education:
- High School Diploma.
- Bachelor's Degree in Accounting, Finance or similar field highly preferred.
Work Environment:
- Remote / Work-from-home.
Essential Job Expectations:
- Effectively communicate with clients, lawyers, business professionals, and third parties.
- Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
- Provide timely, accurate, and quality work product.
- Successfully meet deadlines, expectations, and perform work duties as required.
- Foster positive work relationships.
- Comply with all firm policies and practices.
- Engage in both physical and sedentary activity.
- Ability to work under pressure and manage competing demands in a fast-paced environment.
- Perform all other duties, tasks or projects as assigned.
Physical Demands:
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly.
- Sedentary work involves sitting most of the time.
Application Process:
- Applicants must apply directly online instead of sending application materials via email.
- If you have a request for an accommodation during the application process or have any questions about the process, please contact .
- Please add to your list of safe senders.
Accommodation:
- Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
- If you have a request for an accommodation during the application process, please contact .
Agency applications will not be considered.
No immigration sponsorship is available for this position.
H1 and H2 Friendly Headings:
H1: Join DLA Piper as a Client Accounts Administrator
H2: Manage Top-Tier Billing Portfolios and Drive Improvements
H1: Responsibilities of a Client Accounts Administrator at DLA Piper
H2: Successfully Manage Complex Billing and Provide Effective Client Services
H1: Required Skills and Experience for a Client Accounts Administrator
H2: Strong Communication, Attention to Detail, and Experience with Billing Processes
H1: Work Environment and Essential Job Expectations for a Client Accounts Administrator
H2: Remote Work and Ability to Meet Deadlines in a Fast-Paced Environment
H1: Application Process and Accommodation Options for a Client Accounts Administrator
H2: Apply Online and Request Accommodations for Disabilities
H1: Salary Information and Educational Requirements for a Client Accounts Administrator
H2: Competitive Pay and Preferred Bachelor's Degree in Accounting or Finance
