Legal Staff Paralegal in Houston, TX

Government

Houston, TX

Legal Staff Paralegal in Houston, TX

Legal Staff

Min 1 yrs required

No

Child Support Officer III-IV: Job Description, Salary, and Qualifications

Organization: Office of the Attorney General (OAG)
Job Title: Child Support Officer III-IV
Experience Level: Minimum 1 year for CSO III, minimum 2 years for CSO IV
Salary: $4, - $4, per month (based on experience)
Location: Houston, Texas
Employment Status: Regular, Full-time
Department: Protective Services
Schedule: 40 hours per week
State Job Code: 5543, 5542
Salary Admin Plan: B
Grade: 17 B15
Number of Openings: 1
Overtime Status: Non-exempt
Job Posting Date: Mar 27, 2025, 3:18:20 AM
Closing Date: Ongoing

Are you looking for a mission-driven job where you can make a positive impact on the lives of children and families in Texas? The Office of the Attorney General (OAG) is seeking dedicated individuals to join our Child Support Division (CSD) as Child Support Officers (CSOs) III-IV. In this role, you will be responsible for conducting investigations, establishing paternity, enforcing child support orders, and collaborating with state agencies and community organizations to serve Texas families.

The OAG is a dynamic state agency with over 4,000 employees throughout Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. Employees of the OAG enjoy a healthy work-life balance, hands-on experience, and camaraderie with colleagues across the state. Additionally, the OAG offers excellent benefits and opportunities for career growth.

Key Responsibilities:

• Conduct detailed investigations to locate absent parents, verify employment, and determine assets
• Prepare legal and administrative documents to establish or enforce child support orders
• Negotiate lump sum payments and out-of-court settlements with parties
• Monitor child support cases and refer delinquent cases for enforcement actions
• Document all case actions using appropriate agency tools and maintain accurate virtual files
• Review cases for eligibility for closure
• Attend court to assist legal staff, as needed
• Research case information using computer systems
• Maintain knowledge of child support policies and procedures, Texas Family Law, federal regulations, and IV-D regulations of other states
• Explain Child Support Program policies and procedures to customers
• Respond to customer inquiries and complaints with impartiality
• Serve as Notary Public
• Perform related work as assigned
• Attend work regularly in compliance with agreed-upon schedule
• Ensure security and confidentiality of sensitive information
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications:

Child Support Officer III:
• High school diploma or equivalent
• Bachelor's degree from an accredited college or university, or equivalent experience in related fields
• Minimum 1 year of full-time experience in Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Knowledge of investigative practices and techniques
• Skill in interviewing and negotiating
• Basic mathematical and computer skills
• Ability to handle multiple tasks, prioritize, and meet deadlines
• Effective oral and written communication skills
• Sound judgment and decision-making abilities
• Willingness to receive and respond positively to feedback
• Ability to work cooperatively in a professional office environment
• Excellent customer service skills
• Ability to work in-person at assigned OAG location, perform all assigned tasks at designated workspace, and collaborate with coworkers in-person for the entirety of the work week
• Personal transportation for business-related travel
• Flexibility to work more than 40 hours when needed and in compliance with FLSA
• Ability to lift and relocate up to 30 lbs.
• Up to 5% travel required, including overnight travel

Child Support Officer IV: All qualifications for CSO III, plus:
• Minimum 1 additional year of full-time experience as a Child Support Officer or equivalent in IV-D agency or private sector

Preferred Qualifications:
• Graduation from an accredited four-year college or university
• Knowledge of investigative practices and techniques
• Bilingual proficiency in Spanish

To apply for a job with the OAG, please submit an electronic application through CAPPS Recruit. Please note that paper applications will not be accepted. As part of the application process, you may be subject to a criminal background check. Military Crosswalk information can be accessed at

The OAG is an equal opportunity employer. Join our team and make a difference in the lives of Texas children and families.