Technical Support Specialist in Nashville, TN

Law Firm

Nashville, TN

Technical Support Specialist in Nashville, TN

Law Firm Non Legal Department

No

Salary$54,000 - $81,000
Job Title: Technical Support Specialist
Experience: Associate's degree or technical school certificate required

Key Relationships:
- Work closely with all internal clients leveraging the knowledge, resources, and support groups within the firm

Essential Duties:
- Act as initial point of contact for internal clients regarding any technical issues or inquiries
- Deliver consistent and timely responses following established service level agreements
- Manage ticketing system and document all steps and resolutions
- Update knowledge base articles and internal procedures
- Perform entry level system administration
- Continually look for ways to improve efficiency and effectiveness

Additional Duties:
- Conduct application testing prior to rollouts
- Participate in internal projects as assigned

Experience and Skills Required:
- Associate's degree or technical school certificate
- Ability to multitask, work under pressure, and handle interruptions while maintaining flexibility
- Strong communication skills and ability to interact with diverse personalities in a professional manner
- Thrive in a fast-paced environment with high resiliency
- Prior experience in a professional services organization preferred
- Knowledge of Service Management tools and Help Desk Institute certifications desirable
- ITIL v3 Foundations or Microsoft certifications preferred

Additional Abilities Required:
- Occasional overtime and weekend shifts may be required
- Flexibility to change shifts as needed
- Ability to lift files and stand on a stool may be required

Compensation Salary: $54,000 - $81,000 (determined during interview process)

About the Law Firm:
- K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices
- Constantly striving for innovation, imagination and an entrepreneurial spirit
- Big ideas and a hands-on approach to get the job done
- Committed to creating a legacy for each other, the firm, clients, and communities
- Inclusive and socially conscious environment that embraces diversity

Benefits:
- Comprehensive suite of benefits for full-time Associates
- Medical/Prescription Drug Coverage, Dental and Vision Insurance, 401(k) Retirement plan, and more
- Paid Time Off, Parental Leave, and Paid Holidays
- Professional Development and CLE Credit Opportunities
- Employee Assistance Program, Wellness Program, and Perks Program
- Equal Employment Opportunity policy

Job Title: Technical Support Specialist - Join a Global Law Firm
H1: K&L Gates is Seeking a Technical Support Specialist to Join Our Team!
H2: Are You a Problem-Solver with Strong Technical Skills? Join K&L Gates as a Technical Support Specialist!

Experience and Education Requirements:
- Associate's degree or technical school certificate
- Prior experience in a professional services organization preferred
- Help Desk Institute certifications or ITIL v3 Foundations/Microsoft certifications desirable

Key Responsibilities:
- Act as initial point of ,000 (determined during interview process)
Department: Information Technology
Practice Areas: All Practice Areas
Locations: Boston, Charleston, Charlotte, Kansas City, Miami, Nashville, Pittsburgh, Raleigh
Law Firm: K&L Gates

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We are constantly striving for innovation, imagination, and an entrepreneurial spirit, seeking talented individuals to join our team. As a Technical Support Specialist, you will have the opportunity to provide first-line technical support to all internal clients and work closely with various departments and locations within the firm.

We are looking for a problem-solver with strong technical skills and the ability to thrive in a fast-paced environment. Prior experience in a professional services organization is preferred, and knowledge of Service Management tools and Help Desk Institute certifications or ITIL v3 Foundations/Microsoft certifications is desirable. The compensation salary for this position will be determined during the interview process and will vary based on multiple factors.

At K&L Gates, we value diversity and strive to create an inclusive and socially conscious environment. We offer our Associates a comprehensive suite of benefits, including medical/prescription drug coverage, dental and vision insurance, 401(k) retirement plan, paid time off, and professional development opportunities. We are an equal opportunity employer and do not discriminate based on race, religion, gender, age, disability, or any other protected category.

Join K&L Gates and be a part of a global community working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. Apply now to be a part of our team!