H1: Greenberg Traurig Law Firm Hiring iVanti Service Management (ISM) Administrator
H2: Join Our Team and Make an Impact as an ISM Administrator at Greenberg Traurig Law Firm
Experienced in IT service management and looking for a challenging and rewarding career opportunity? Look no further than Greenberg Traurig, a global law firm that is currently seeking a skilled iVanti Service Management (ISM) Administrator to join our Technology Department in various offices. With competitive compensation and an excellent benefits package, this full-time position offers the chance to make a difference and grow within our dynamic organization.
Key Responsibilities:
- Configure and maintain the Ivanti platform, including ITSM and Discovery, to ensure optimal performance and functionality
- Manage systems infrastructure, software updates, and refreshes to keep our IT operations running smoothly
- Implement and maintain ITIL-based processes within Ivanti for improved efficiency
- Support integration of Ivanti with other IT systems and tools to streamline workflows and enhance service delivery
- Define and manage security, user access, roles, and permissions within Ivanti
- Develop and automate workflows to eliminate manual processes
- Generate reports and provide insights into operational data using SQL
- Collaborate with IT teams and business stakeholders to plan, design, and implement Ivanti solutions
- Maintain comprehensive documentation and provide technical support and training to end-users
- Identify opportunities for process improvements and make recommendations for optimizing the use of the Ivanti platform
Qualifications and Skills:
- Bachelor's degree in information technology, computer science, or a related field
- Minimum of 5 years of experience in IT service management, with a focus on administering Ivanti ISM or similar platforms
- Strong proficiency in configuring and customizing the Ivanti platform, including experience with JavaScript, automation, SQL, APIs, and systems integrations
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Customer service oriented with the ability to work collaboratively in a team environment
- Familiarity with IT and quality assurance (QA) best practices
- ITIL and Ivanti ITSM certification preferred
Join a Diverse and Inclusive Workplace:
At Greenberg Traurig, we are committed to diversity and inclusion in the workplace. We value and respect individuals from all backgrounds and are proud to be an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information.
We also participate in the Mansfield Rule Certification Program, which focuses on equal opportunity, fairness, and inclusivity in the hiring process. Our progress and outcomes are measured and documented through Mansfield Certification Plus Metrics, with the goal of achieving Mansfield Certification Plus. By providing your data during the application process, you can help us meet our goals and fulfill legal requirements. Your information will be kept confidential and will not impact the hiring process.
Join Our Team Today:
Don't miss this opportunity to join a leading global law firm and make an impact as an ISM Administrator. Apply now and become a part of our diverse and inclusive team at Greenberg Traurig.
