Legal Staff Information Technology in West Hartford, CT

Law Firm

West Hartford, CT

Legal Staff Information Technology in West Hartford, CT

Legal Staff

3-5 yrs required

No

Salary Information:
The average salary for an IT Support Services Analyst in the United States is $60,000 per year. However, this may vary depending on the location, experience level, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Job Title:
IT Support Services Analyst

Experience Information:
3-5 years of experience in an IT support role is required for this position. Prior experience in a law firm is preferred.

Law Firm Seeking Experienced IT Support Services Analyst for All Offices

H1: Join Our Team as an IT Support Services Analyst
H2: Providing Exceptional Technical Support for All Offices

The law firm is seeking an experienced IT Support Services Analyst to join our team and provide technical support for all of our offices. The ideal candidate will have 3-5 years of experience in an IT support role and prior experience in a law firm is preferred.

Job Responsibilities:
- Deliver technical support for a variety of software and hardware needs within a Citrix XenDesktop environment
- Resolve software-related issues for all firm-deployed applications in-person and remotely
- Troubleshoot issues related to client workstations/laptops and related hardware
- Convert various forms of document and multimedia, including zip files, unknown extensions, and unsupported applications
- Remove harmful desktop viruses, spyware, and ad software
- Manage printers, including resetting and clearing print jobs, installation, and back-end server support
- Contact third party vendors as needed
- Test new and/or updated technology to ensure stability prior to firm-wide release
- Commit to self-development by learning new technologies as needed
- Travel to other offices on a monthly basis to provide assistance to users
- Provide 80% software support and 20% hardware support
- Support firm-issued mobile devices (iPhone and iPad)
- Install and configure mobile device management platform (MDM)
- Troubleshoot issues related to mobile devices and MDM
- Provide end user instruction
- Follow department standards for inventory tracking and communication
- Support desk phones and voicemail system
- Troubleshoot and resolve technical issues
- Provide outstanding service to end users by adhering to department standards for ticket workflow and service level practices
- Regularly check voice/emails and respond in a timely manner
- Follow up with clients to ensure a satisfactory resolution to reported problems and requests
- Assist with development and updates of technical and support documentation
- Communicate with end users regarding system outages and resolutions
- Update internal training resources such as Footprints Knowledge Base
- Advise and assist with specialized projects as requested by management

Work Environment:
- Fast-paced
- Heavy inbound/outbound call center
- Teamwork-driven and collaborative
- Customer-centric
- Professional development opportunities
- Room for advancement for motivated individuals with a proven track record

Required Qualifications:
- 3-5 years of job-related experience in an IT support role
- Excellent verbal and written communication skills, including appropriate telephone etiquette
- Excellent organizational skills
- Excellent problem-solving and troubleshooting skills
- Exceptional customer service skills
- Strong dedication to maintaining professional relationships with users and outside vendors
- Working knowledge of Microsoft Office at a proficient level
- Ability to work remotely
- Ability to work effectively with all organizational levels, both individually and as part of a team
- Ability to communicate effectively with all levels of management and staff
- Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment
- Ability to work independently and within a team environment
- Ability to take the lead on projects and problems when requested or as appropriate, make sound decisions, and take the initiative to anticipate user needs
- Flexibility and adaptability to changing situations
- Ability to quickly learn new technology and develop computer skills as required to meet user demand
- Ability to travel periodically to other offices as needed
- Flexibility to work on-call during after-hours, weekends, and holidays
- Prior law firm experience

Preferred Qualifications:
- Working knowledge of Citrix XenDesktop
- Some college education preferred

Salary Information:
The average salary for an IT Support Services Analyst in the United States is $60,000 per year. However, this may vary depending on the location, experience level, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

Join our team at the law firm as an IT Support Services Analyst and use your technical expertise to provide exceptional support for all of our offices. With opportunities for professional development and room for advancement, this is an ideal position for motivated individuals with a proven track record in IT support. Apply now and become a valuable member of our team!