Legal Staff Information Technology in Los Angeles, CA

Law Firm

Los Angeles, CA

Legal Staff Information Technology in Los Angeles, CA

Legal Staff

2-3 yrs required

No

Job Shift Day
Job Shift End Time 8:00 PM ET
Job Shift Start Time 12:00 PM ET
Job Shift Timezone US/Eastern
Job Shift Type Day Shift
Job Experience 2-3 Years
Job Experience 6 months - 1 year
Job Experience 1-2 Years
Job Experience 2 Years

Law Firm Seeking Help Desk Analyst with Competitive Salary

Overview:

Proskauer, a leading law firm known for its pragmatic and business-savvy approach, is seeking a Help Desk Analyst to provide technical support and issue resolution for their global organization. This is an exciting opportunity to work with a variety of cutting-edge technologies and industries, including asset management, private equity, and major sports leagues.

Key Responsibilities:

- Provide 1st level technical support for the Firm's computer, network, and telephone systems
- Generate and manage incident and service request tickets
- Maintain a strong working knowledge of current and future Firm-supported technologies
- Assist in the creation and maintenance of the Firm's IT knowledge base
- Participate in additional projects and responsibilities as requested

Qualifications:

- Bachelor's degree in computer science or related discipline
- 2-3 years of experience in an Information Technology Help Desk role
- Experience with legal industry specific applications such as iManage WorkSite, lnnova, and Relativity
- Familiarity with IT Service Management systems and ACD systems
- Strong hardware troubleshooting skills and knowledge of various software programs
- Certifications such as A+/Network+, Microsoft MCP/MOS, and Help Desk Certification a plus
- Knowledge of ITIL Service Operation a plus
- Excellent customer service, communication, and analytical skills

Schedule and Salary Information:

- Full-time position with a shift of Monday-Friday 12:00 PM - 8:00 PM ET
- Physical presence in Proskauer's offices may be required as business needs arise
- Anticipated compensation range of $65,000 - $80,000
- Actual salary offered will be based on qualifications, experience, and location

Proskauer is an equal opportunity employer and values diversity and inclusion in the workplace. Join their team and help make a difference in the legal industry!

H1: Join Proskauer's Team as a Help Desk Analyst
H2: Technical Support and Troubleshooting for Leading Law Firm

Summary:

Proskauer, a top law firm, is seeking a Help Desk Analyst with a Bachelor's degree and 2-3 years of experience to provide technical support and issue resolution for their global organization. This full-time position offers a competitive salary and opportunities to work with cutting-edge technologies and diverse industries. Join Proskauer's team and make a difference in the legal industry!