Law Firm

Saint Louis, MO, United States

Legal Staff Information Technology in Saint Louis, MO

Legal Staff

Min 3 yrs required

No

Law Firm Seeking Technology Training Manager for Multiple Office Locations

Are you a skilled technology professional with a passion for training and support? ****, a leading law firm with offices in Philadelphia, Wilmington, Miami, Chicago, St. Louis, Kansas City, and Las Vegas, is seeking a Technology Training Manager to join our team. In this role, you will provide comprehensive training, service desk support, and technical assistance to our end users.

Responsibilities:

- Conduct planned training and just-in-time education for end users
- Provide on-site and virtual support for our Northeast offices, as well as all-office support for 2nd level calls to the Help Desk
- Monitor IT requests and troubleshoot issues with hardware and software set-up, installation, and configuration
- Communicate end user feedback and concerns to IT leadership

Competencies:

- Strong decision-making skills, able to identify and solve problems on a daily basis
- Excellent communication skills, able to share information and keep team members informed while maintaining confidentiality
- Leadership abilities, including giving constructive feedback, training new employees, and anticipating future business needs
- Commitment to continuous learning and self-improvement
- Ability to work well in a team, actively participating and offering feedback and solutions
- Alignment with our firm's values, including diversity and inclusion efforts

Qualifications:

- Associate’s degree required, bachelor’s degree in a related field preferred
- 3 years of experience in a technical role required
- 3+ years of experience in a technical training role and experience in a law firm environment preferred
- Ability to sit for prolonged periods and work on a computer
- 20% travel required

At ****, we are committed to creating a diverse and inclusive workplace. We value professionals of all backgrounds and identities and recognize the unique perspectives they bring to our team. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other protected status. Join us and be part of a dynamic and inclusive team at ****.

Legal