Legal Staff Information Technology in Saint Petersburg, FL

Law Firm

Saint Petersburg, FL

Legal Staff Information Technology in Saint Petersburg, FL

Legal Staff

Min 4 yrs required

No

SEO Friendly Job Title: Experienced IT Support Specialist at National Law Firm in St. Petersburg, Florida

H1 Headline: Join Our Growing Team as an IT Support Specialist at Traub Lieberman in St. Petersburg, Florida

H2 Headline: Exciting Opportunity for Experienced IT Support Specialist at National Law Firm in St. Petersburg, Florida

IT Support Specialist Job Summary:

Traub Lieberman, a national law firm with over 90 attorneys in 7 offices across the United States, is seeking an experienced IT Support Specialist to join our growing team in St. Petersburg, Florida. In this role, you will provide on-site and remote technical support to attorneys and staff, maintain and troubleshoot firm systems, and participate in projects related to our overall infrastructure. We offer a supportive and family-friendly work environment with opportunities for growth and development.

Key Responsibilities:

• Act as primary point of contact for IT-related issues, providing exceptional customer service through phone, email, and in-person support.
• Deploy and configure new computers and software, set up user accounts, and provide training on system functionality.
• Ensure accurate documentation of tickets, issues, and troubleshooting steps in the IT service management system.
• Become a subject matter expert on internal systems and applications, maintaining and updating internal documentation.
• Perform maintenance on hardware, software, and networking equipment.
• Provide end-user support for applications, operating systems, and technical issues.
• Monitor servers, network connectivity, phone systems, virus protection, and other security technologies.
• Collaborate with Managed Service Providers on new hardware, software, and system upgrades.
• Set up domains, application logins, email accounts, and devices for new employees.
• Provide onboarding support and training for new hires.
• Maintain disaster recovery documentation and ensure systems are backed up and recoverable.
• Safeguard the confidentiality and integrity of client and company information.
• Contribute to the security and reliability of client systems and firm-wide infrastructure.
• Perform additional duties as assigned to support the overall functionality of the IT department.

Required Skills/Abilities:

• Proficient with Microsoft operating systems, Office applications, Server, and Active Directory.
• Strong understanding of current and emerging PC, mobile, and tablet technologies.
• Excellent troubleshooting skills and ability to resolve technical issues promptly and effectively.
• Extensive experience providing application support, particularly in a legal environment.
• Strong multitasking, time management, and prioritization abilities.
• Exceptional communication skills, with the ability to interact effectively with technical teams and end-users.
• Goal-oriented, organized, and a collaborative team player.
• Microsoft or other relevant IT certifications preferred.
• Experience with IT ticketing systems, VoIP systems, and legal software such as iManage and Worldox.
• Familiarity with scripting and automation tools.
• Willingness to learn new technologies and contribute suggestions for improvement.
• Basic understanding of network troubleshooting and security.
• Experience with audio/visual conferencing tools, specifically Microsoft Teams and Zoom.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Minimum of four years of relevant experience in IT support or similar role.
• Experience in a law firm environment preferred.

Physical Requirements:

• Ability to work under pressure.
• Ability to sit or stand for long periods, bend, and lift equipment.

Benefits:

• 401(k) with matching.
• Dental, disability, and life insurance.
• Employee assistance program and flexible spending account.
• Health and vision insurance.
• Paid time off and referral program.

Schedule:

• 7-hour shift.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity and expression, national origin, veteran status, or disability in our recruiting, hiring, and promoting practices.

Please note that Traub Lieberman does not accept resumes from search firms for this employment opportunity.